{"id":19117,"date":"2022-07-17T12:28:44","date_gmt":"2022-07-17T17:28:44","guid":{"rendered":"https:\/\/drinkhealthybeverages.ca\/?page_id=19117"},"modified":"2023-06-30T12:32:34","modified_gmt":"2023-06-30T16:32:34","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/drinkhealthybeverages.ca\/en\/refund_returns\/","title":{"rendered":"Refund policy"},"content":{"rendered":"<h3>Overview<\/h3>\n<p>Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n<p>Pour \u00eatre admissible \u00e0 un retour, votre article doit \u00eatre inutilis\u00e9 et dans le m\u00eame \u00e9tat que vous l&rsquo;avez re\u00e7u. Il doit \u00e9galement \u00eatre dans l&#8217;emballage d&rsquo;origine.<\/p>\n<p>Pour compl\u00e9ter votre retour, nous avons besoin d&rsquo;un re\u00e7u, d&rsquo;un num\u00e9ro d&rsquo;achat ou d&rsquo;une preuve d&rsquo;achat.<\/p>\n<p>There are certain situations where only partial refunds are granted:<\/p>\n<ul>\n<li>Bottle that has been opened.<\/li>\n<li>Tout article qui n&rsquo;est pas dans son \u00e9tat d&rsquo;origine, est endommag\u00e9 ou manque des pi\u00e8ces pour des raisons non dues \u00e0 notre erreur.<\/li>\n<li>Any item that is returned more than 30 days after delivery.<\/li>\n<\/ul>\n<h2>Refunds<\/h2>\n<p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n<p>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n<p><b>Late or missing refunds<\/b><\/p>\n<p>If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n<p>Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n<p>Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n<p>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at <a href=\"mailto:info@coqtail.ca\"> <strong>info@coqtail.ca<\/strong><\/a><\/p>\n<p><b>Sale items<\/b><\/p>\n<p>Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n<h2>Exchanges<\/h2>\n<p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at <a href=\"mailto:info@coqtail.ca\"><strong>info@coqtail.ca<\/strong><\/a> and send your item to : <strong>Coq&rsquo;Tail Sirop Inc., 3095 Autoroute Laval Ouest, Bureau 226, Laval, Qu\u00e9bec, H7P 4W5<\/strong><\/p>\n<h2>Gifts<\/h2>\n<p>If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed or emailed to you.<\/p>\n<p>If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n<h2>Shipping returns<\/h2>\n<p>To return your product, you should mail your product to: <strong>Coq&rsquo;Tail Sirop Inc., 3095 Autoroute Laval Ouest, Bureau 226, Laval, Qu\u00e9bec, H7P 4W5.<\/strong><\/p>\n<p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n<p>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n<p>Si vous retournez des articles plus chers, vous pouvez envisager d&rsquo;utiliser un service d&rsquo;exp\u00e9dition tra\u00e7able ou de souscrire une assurance d&rsquo;exp\u00e9dition. Nous ne garantissons pas que nous recevrons votre article retourn\u00e9.<\/p>\n<h2>Need help ?<\/h2>\n<p>Contact us at <a href=\"mailto:info@coqtail.ca\" target=\"_blank\" rel=\"noopener\"><strong>info@coqtail.ca<\/strong><\/a> for all questions related to refunds and returns.<\/p>","protected":false},"excerpt":{"rendered":"<p>Pr\u00e9sentation Notre politique de remboursement et de retour dure 30 jours. Si 30 jours se sont \u00e9coul\u00e9s depuis votre achat, nous ne pouvons pas vous offrir un remboursement complet ou un \u00e9change. Pour \u00eatre admissible \u00e0 un retour, votre article doit \u00eatre inutilis\u00e9 et dans le m\u00eame \u00e9tat que vous l&rsquo;avez re\u00e7u. Il doit \u00e9galement&hellip;<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-19117","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de retour - COQ&#039;TAIL<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/drinkhealthybeverages.ca\/en\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de retour - COQ&#039;TAIL\" \/>\n<meta property=\"og:description\" content=\"Pr\u00e9sentation Notre politique de remboursement et de retour dure 30 jours. 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