Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Pour être admissible à un retour, votre article doit être inutilisé et dans le même état que vous l’avez reçu. Il doit également être dans l’emballage d’origine.

Pour compléter votre retour, nous avons besoin d’un reçu, d’un numéro d’achat ou d’une preuve d’achat.

There are certain situations where only partial refunds are granted:

• Bottle that has been opened.
• Tout article qui n’est pas dans son état d’origine, est endommagé ou manque des pièces pour des raisons non dues à notre erreur.
• Any item that is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@coqtail.ca

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@coqtail.ca and send your item to : Coq’Tail Sirop Inc., 3095 Autoroute Laval Ouest, Bureau 226, Laval, Québec, H7P 4W5

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed or emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Coq’Tail Sirop Inc., 3095 Autoroute Laval Ouest, Bureau 226, Laval, Québec, H7P 4W5.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Si vous retournez des articles plus chers, vous pouvez envisager d’utiliser un service d’expédition traçable ou de souscrire une assurance d’expédition. Nous ne garantissons pas que nous recevrons votre article retourné.

Need help ?

Contact us at info@coqtail.ca for all questions related to refunds and returns.